01Responsibilities
Managing Noise less & flaw less Service delivery operations and ensure adherence to all SLA metrics
Day-to-day management of the team i.e. managing the workload and ensuring seamless delivery
Regular connect with internal & external stakeholders and apprise them of performance metrics
All people management responsibilities such as hiring, training, engagement, rewards & promotions and performance feedback. Ensuring we attract, retain & develop high caliber individuals
Improving upon client service to our internal and external clients
Ensuring all legal and governance documentation such as Standard Operation Procedure, Root Cause Analysis, etc are maintained
Maintenance of all legal and governance documentations such as production, efficiency and SLA details
Contribute in implementation of technologies and process improvements tools
Planning for contingency and ensuring strong resiliency
Drive people engagement and fun activities within the team .
