01Overview
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa
Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
Cooperative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Demo Support Associate at Coupa:
The Demo Support Associate is a vital part of the Global Demo Services (GDS) Team, specifically dedicated to enabling Coupas Partner ecosystem and Education Services team.This role ensures that our partner and training environments are flawlessly configured with the necessary data and functionality to showcase Coupas latest products and facilitate effective learning. Your work will directly contribute to the success of our ecosystem by empowering partners to deliver deal-winning demonstrations and ensuring the Education team has the robust infrastructure needed to train customers and consultants.
You will be instrumental in translating complex technical capabilities into clear, compelling configurations that resonate with users, ultimately driving the adoption and success of Coupas platform
What you'll do:
- Collaborate with the Global Demo Services Team to manage demo and training environments, ensuring that content is updated to meet strict release deadlines.
- Become an expert at Coupas products and assist Partners and Education Services instructors in optimizing their environments for presentations and training courses.
- Help the ecosystem scale by identifying opportunities for improvement and process efficiency in the creation and maintenance of partner and education environments.
- Provide ongoing support for Partners and the Education team as needed to support enablement and training success.
- Partner with the Product Teams and Operations to ensure high-quality, high-reliability demo and training instances.
- Leverage AI tools and automations to scale, optimize, and improve the support experience for partners and trainers.
What you will bring to Coupa:
- -3 years experience in a Technical Support, Sales Ops, pre-sales support, or implementation role.
- Experience implementing, training, or supporting B2B Software as a Service -- preferably in the FinTech space (ERP, Procurement, Finance, Accounting, Contracts, Sourcing).
- Strong English written and verbal communication skills.
- Strong track record of creating impactful documentation, collateral, or instructional materials including presentations and online training.
- Experience configuring software for demonstrations or training labs is a plus.
- Excellent time management skills and ability to work with minimal supervision; ability to prioritize tasks in a dynamic environment.
- A passion for learning, problem-solving, and continuous improvement.
- Bachelor Degree required. An engineering degree is a plus.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
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