Deputy General Manager Global Logistics and Customer Business

Tasks Introduction MBRDI is the largest engineering and digital hub for Mercedes-Benz outside headquarters, driving innovation across product development, operations, and customer experience. Within this ecosystem, GCSP (Global Customer Service & Parts) plays a critical role in ensuring seamless Retail Operations, Technical Aftersales, Customer Care, Parts Logistics , Supply Chain Management, Customer Service Business, Data & AI which directly ensures customer satisfaction, customer experience and brand promise. This position focuses on end-to-end aftersales supply chain management, covering Inbound, Outbound, Warehouse and Transport Management, Claims & Returns, Demand planning and Master Data Management across global logistics centers. This position also focuses on Customer Business in terms of Product Management and ensuring parts availability after End of Production (EOP) Responsibilities As Deputy General Manager Global Logistics and Customer Business (GCSP@MBRDI), you will lead a team of professionals across logistics and customer business functions. You will be responsible for: Driving transformation for Global Logistics business covering Inbound, Outbound, Warehouse and Transport Management, Claims & Returns, Demand planning and Master Data Management Driving ownership with respect to Customer Business in terms of Product Management and end-to-end spare parts availability strategy, ensuring optimal service levels, reduced lead times, and cost efficiency Collaborating with various GCSP teams, regional logistics centers and hubs, market organizations to align strategies and executionExecuting the future roadmap for Global Logistics and Customer Business, including Process Redesign, Automation, AI-driven efficiency measures and smart solutionsLeading a large, high-performing team (70+ professionals) across various business domainsEnsuring delivery excellence across initiatives from concept phase to global rollout and lifecycle supportSupporting global programs and cross-functional initiatives in line with organizational priorities Objectives of the Role Strengthen global delivery and end-to-end responsibilities in the field of Logistics and Customer Business within GCSPDrive business objectives through strong stakeholder engagement across global markets and hubsEstablish a future-ready, digital-first strategy aligned with organizational visionEnsure strong process governance, service delivery, and operational excellenceBuild and nurture a high-performance leadership team and talent pipelineDrive continuous improvement, innovation, and cost optimization Skill / Specific Knowledge Strong expertise in After Sales domain especially in Logistics and Customer Business area within Automotive OEM environmentDeep understanding of:Warehouse and transport management systemsGlobal spare parts distribution networksInventory optimization and technology-based forecastingProduct Management and parts availabilityExposure to digital technologies, including:AI/ML based demand forecastingSupply chain control towers and real-time visibilityWarehouse automation and smart logisticsProven experience in:Leading large teams and building leadership layersStakeholder management across global and cross-cultural environmentsDriving transformation and change initiativesStrong communication, influencing, and executive presentation skillsInternational collaboration experience Qualifications Qualifications Education: Bachelors / Masters in Engineering / Supply Chain Management / Industrial Engineering / OperationsExperience: 1520 years of relevant experience in Logistics / Spare Parts ManagementProven track record in leading large teams and driving global transformation initiatives .