01Overview
Company Description IndiaFirst Life is a fast-growing life insurance company that entered the Indian market in 2009 and achieved profitability within five years of inception. Promoted by Bank of Baroda and Union Bank of India, with additional investment from Warburg Pincusmanaged funds, the company combines public-sector stability with private equity-driven growth.
IndiaFirst Life serves customers across more than 1,000 cities and towns through over 12,000 points of sale. The companys competitive edge lies in its strong CustomerFirst ideology and state-of-the-art digital initiatives across its value chain. IndiaFirst Life offers an environment that values innovation, customer-centric thinking, and operational excellence for professionals looking to build a long-term career in financial services.
Role Description
The Deputy Manager Quality Assurance is a full-time, on-site role based in the Mumbai Metropolitan Region. This role is responsible for planning and executing quality assurance activities across life insurance processes, products, and systems to ensure compliance with internal standards and regulatory requirements.
The Deputy
Manager will design and implement QA frameworks, perform audits and process reviews, document findings, and coordinate corrective and preventive actions with cross-functional teams. Day-to-day responsibilities include monitoring key quality metrics, conducting root-cause analysis of issues, supporting process improvements, and preparing reports and presentations for management review. The role also involves close collaboration with operations, IT, product, and customer service teams to enhance customer experience and maintain high levels of operational integrity.
Qualifications
Strong expertise in quality assurance, including process audits, testing methodologies, and continuous improvement practices.
Knowledge of life insurance products, operations, and regulatory requirements in the Indian market.
Proficiency in data analysis and reporting, with the ability to interpret metrics and present actionable insights.
Experience with documentation, policy and procedure development, and compliance monitoring.
Effective communication and stakeholder management skills for collaborating with cross-functional teams.
Ability to work with detail and accuracy while managing multiple tasks and deadlines.
Relevant professional experience in quality assurance, risk, or compliance in financial services or insurance.
Graduate degree in a relevant discipline; a post-graduate qualification or professional certification in QA, risk, or insurance is an advantage. .
