Deputy Manager - Quality (Telangana)

Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses With over 230 000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world For additional information visit us at www wipro com Role Purpose The purpose of this role is to increase revenue maximize process efficiency cost-effectiveness and ensure excellent customer experience through effective supervision of daily operations and personnel contract compliance resource optimization and capability development within an account Quality Framework Development Implementation Design develop and implement a comprehensive quality assurance framework including quality control processes standards and metrics tailored to the GSIS process requirements Quality Monitoring Measurement Establish and oversee systems for monitoring key quality indicators KPIs conducting quality audits and analyzing data to identify trends root causes of defects and areas for improvement Root Cause Analysis Lead root cause analysis investigations for quality incidents defects or non-conformances Implement corrective and preventive actions to address identified root causes and prevent future occurrences Process Improvement Identify opportunities for process optimization and efficiency improvements within the quality management system Work with cross-functional teams to implement process improvements and monitor their effectiveness Drive initiatives to streamline quality control procedures and enhance product service delivery Team Leadership Development Lead mentor and develop a team of Quality Analysts fostering a culture of quality consciousness and continuous learning This includes setting performance expectations providing coaching and conducting performance reviews Stakeholder Collaboration Partner closely with GSIS Operations leadership Training teams and stakeholders to align on quality standards address quality concerns and drive team-oriented problem-solving Continuous Improvement Champion and lead continuous improvement initiatives using methodologies like Lean or Six Sigma to enhance process efficiency reduce errors and improve overall quality outcomes Reporting Analysis Prepare and present regular reports on quality performance highlighting key findings trends and improvement progress to relevant stakeholders Process Adherence Ensure adherence to established quality processes and guidelines across the GSIS operations team Risk Management Identify potential quality risks and proactively develop mitigation strategies Calibration Standardization Establish and facilitate calibration sessions to ensure consistent application of quality standards across the team Training Awareness Conduct training sessions to raise awareness of quality standards and best practices across the organization Ensure that employees are adequately trained in quality-related processes and requirements Qualifications Bachelor s degree in a relevant field Minimum of 8-10 years of progressive experience in Quality Assurance Quality Control preferably within a BPO KPO environment supporting technology clients Proven experience in developing and implementing quality frameworks and methodologies Strong analytical and problem-solving skills with the ability to interpret data and drive data-driven decisions Demonstrated leadership experience in managing and developing quality teams Excellent communication interpersonal and presentation skills Familiarity with quality management tools and statistical analysis Experience supporting mapping annotation or autonomous driving-related processes Required Skills Critical Operating procedures Service Levels Process metrics Coaching Skills Eye for detail People Management and Performance Management Analytical Reasoning MIS awareness Escalation guidelines Regulatory requirements Proficient with MS Office Word Excel PowerPoint Advantages Good to Have Proven experience in a quality assurance or quality management role with at least 3 years of experience Strong understanding of quality management principles methodologies and best practices Excellent leadership and team management skills with the ability to motivate and guide a team effectively Analytical mindset with the ability to interpret data identify trends and make data-driven decisions Outstanding communication and interpersonal skills to collaborate with cross-functional teams Experience in conducting root cause analysis and implementing corrective actions Continuous improvement mindset constantly seeking ways to enhance quality processes Mandatory Skills Geographic Info Systems Car .