01Overview
Company DescriptionWNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence WNS core differentiator with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.Job Description Graduate (B-com) / M-com / MBA11-13 years (12+ years)NA'a)Expert understanding of Accounting principles and practices across the entire F&A value chainb)Experienced in diagnostics and migration of new process) Intense focus on SLAs, VoC, governance, client engagement and service delivery)Drive process and quality improvements across the team)Plays a critical role in recruitment, process training, talent management, talent engagement, etc.f)Knowledge of RPA and automations (Should be preferred instead of mandatory) strong people management skillsRelevant experience includes experience in following areas based on the requirement :Invoice processingException handlingVendor master management Helpdesk/Service desk Open item remediation GRIR analysis and follow-ups T&E/Concur Payments Procurement Support SAP knowledge mandatory (Preferred)'',Has led Six Sigma/Lean projectsIndependently handles assigned work; output requires little or no supervision''Knows the counterparts at client side and works towards building a maintains a strong relationship with them. Brings in domain understanding to identify pain areas of the client, and recommend solutions, and ensure successful implementation of solutions (ok)'Prior Transition experience is preferred'Understands the client's expectations at the process level and not just his / her role level; delivers against these expectations and as per SLAsSeeks and reviews customer feedback and takes proposed actions in order to ensure that client expectations are met better'Drives an orientation towards output down the line (what does this mean ) (can be removed)Is proactive in identifying and removing obstacles; ropes in support of others in advance to ensure that results are delivered as expected'Drives collaboration and team work to meet the larger goals down the line with own and other teamsBrings teams and people together to establish common goals and common understanding of deliverables; clarifies how each piece fit the larger pictureExtends oneself and own resources to support and facilitate others in their deliveries4. Addresses problems and finds solutions by working within and between WNS teams, including consultation with and/or escalation to other towers when required.Analyzes and resolves complex process-related problems.Assesses potential solutions through various filters of cost, time, resources, quality etc.; arrives at the best possible fit.Engages in problem solving outside own sub-process; leads brainstorming and other such idea generation forums to resolve issues; puts in place governance framework and control mechanisms to ensure that problems do not get repeated4. Proposes and implements process improvements. Presents to a wide set of audience within and outside WNSWhile he / she prepares thoroughly, is also able to speak spontaneously and sets an easy rapport with the audienceResponds to others and demonstrates an engaging manner in communication rather than coming from own viewpoint only'QualificationsPost graduation .
