01Overview
We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being Indias most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-licious fresh meat and seafood! Think you have what it takes to be the magic ingredient in the recipe that is Licious Read on
What makes the role meaty
I. Team & People Management
Supervise and manage a workforce of 100+ delivery riders and 30+ hub staff (including packers and support crew).
Build a motivated, high-performing team through structured training, coaching, and performance management.
Drive engagement by maintaining open communication, resolving conflicts, and fostering a harmonious work culture.
Lead the recruitment and onboarding process for riders and hub staff as per business needs.
Conduct interviews, induction, and on-the-job training for new team members.
II. Operational Excellence
Ensure smooth functioning of hubs by implementing and enforcing Standard Operating Procedures (SOPs).
Plan and optimize resource allocation to ensure cost-effective and timely order fulfillment.
Maintain high service levels through proactive issue resolution, contingency planning, and on-ground supervision.
Monitor hub dispatch accuracy, on-time delivery, and rider performance to exceed customer expectations.
III. Process, Compliance & Safety
Uphold safety and compliance standards at hubs and during delivery operations.
Ensure adherence to company policies, delivery protocols, and local regulatory requirements.
Create and deploy CAPA for customer escalations and complaints with urgency and empathy
IV. Performance Monitoring & Reporting
Analyze operational metrics (e.g., delivery time, order accuracy, rider productivity) to identify bottlenecks and improvement opportunities.
Prepare and present performance reports with actionable insights for leadership review.
Leverage data to make informed decisions and continuously refine hub operations.
V. Adaptability & Communication
Effectively communicate across levels from riders and hub staff to senior management in Marathi, Hindi, and English.
Stay agile by adapting to new technologies, tools, and processes as the business scales
We hope that you.
4+ years of experience in last-mile logistics, supply chain, e-commerce, or similar operations roles.
Proven experience in leading large ground teams in a high-paced environment.
Strong understanding of hub management, delivery logistics, and process optimization.
Proficiency in Marathi, Hindi, and English (verbal and written).
Ability to work on-ground and in shifts as required .
