01Overview
POSITION DESCRIPTION
JOB TITLE : Deputy Relationship Manager-Housing Loans
GRADE : DM-II
DEPARTMENT : Housing
LOCATION : RO
SUB-DEPARTMENT : NA
TYPE OF POSITION : Full time
REPORTS TO : Cluster Manager /Sr. Cluster Manager- Housing
REPORTING INTO
NA
ROLE PURPOSE & OBJECTIVE
Lead Generation - Identify quality leads from existing customer base /open market by conducting various events and activities
Assessment of leads - Evaluate the leads generated by analyzing credit histories & property evaluation by adhering to internal and external regulations
Acquire recent Housing Loans (HL) Secured home loans customers from open market / cross sell to existing customers
Monitor installment payments and collections of customers
Deepen relationship with the existing customers by cross-selling Ujjivans products as per the profile & need of the customers
SIZE OF THE ROLE
FINANCIAL SIZE
NON-FINANCIAL SIZE
NA
NA
KEY DUTIES & RESPONSIBILITIES OF THE ROLE
Business/ Financials
Achieve the set targets on HL-Secured Loans in terms of open market acquisition and existing customer conversion
Maintain database of prospects, meet select prospects and manage the relationship thereafter
Follow up on leads provided by call center / liabilities team within defined TAT
Cross sell other products of Ujjivan and pass quality leads to respective officers/staff
Share customer insights/product related feedback with the Cluster Manager HL
Coordinate with Products & Marketing department to carry out marketing drives that are assigned and catchment areas for HL secured loans.
Customer
Interact with customers in a courteous and qualified manner; provide prompt, productive and accurate services and establish professional relationship with them, with a long-term perspective
Conduct the appraisal process of potential customers in a courteous manner without compromising quality
Guarantee confidential treatment of all the information gathered from customers.
Internal Process
Carry out t .
