01Overview
Role & responsibilities:
Own day to day backlog prioritization, story readiness, and sprint acceptance
Act as the first point of decision for delivery teams, escalating only strategic trade offs
Ensure alignment between business outcomes, customer experience, and technical feasibility.
Backlog & Story Management
- Own and continuously refine the product backlog across conversational journeys and platform capabilities
- Write explicit user stories, acceptance criteria, and definitions of done for: Conversational flows; Integrations and APIs; AI / NLP enhancements
- Maintain traceability from business objectives journey intent story
Conversational Journey Ownership
- Define end to end conversational journeys (happy paths, edge cases, regulatory exceptions) across Payments & Transfers, Cards & Lending, Accounts & Servicing, Wealth & Investments
- Partner with UX and Conversation Designers on: Dialogue flows; Bot persona and tone; Accessibility and inclusive design.
Conversational AI & GenAI Enablement.
- Collaborate with AI/NLP teams to define: Intent taxonomy and reuse strategy; Entities, training data, and confidence thresholds
- Support GenAI powered journeys through prompt design, testing, hallucination mitigation, guardrails, fallback logic, and grounding approaches
- Ensure seamless human handover and agent assist alignment
Stakeholder & Delivery Collaboration
- Act as the primary interface between business, technology, UX, AI, and operations
- Facilitate sprint ceremonies and backlog reviews
- Translate stakeholder needs into delivery ready outcomes
Preferred candidate profile
- 5+ years in IT, Digital, or Banking environments
- 2+ years as Product Owner, Proxy PO, or Business Analyst in Agile teams
- Strong understanding of retail banking journeys.
- Hands on experience with Jira, Confluence, Agile delivery
- Exposure to conversational AI or chatbot platforms
- Understanding of APIs, integrations, and system dependencies
- Strong communication and stakehol .
