We are hiring for Desktop Support Engineer - L2 - Voice support for United States region. Night shift Included
Excellent spoken English required Salary upto 6.5 LPA
Minimum 1 years experience in Global Service Desk/ Desktop support role -International Voice support experience required
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Managing the Desktop/Laptop/network Device and Servers
- Managing the monthly windows patches
- Managing antivirus and network devices
- Backup management (daily/weekly/monthly)
- Prepare and maintaining Audit related infra documents (ISMS)
- Coordinating with vendor till closure.
- Email messaging - MS Outlook.
- Domain basic knowledge.
- MFA and Application Basic troubleshooting.
- Experience in handling critical & VIP users.
- Remote technical support hands on.
- Desktop & Network troubleshooting skill level 2 mandate.
- Asset management and IMAC process awareness.
- Windows Operating system.
- Ticketing tool knowledge.
- Office 365.
- Strong communication skills.
- Good analytic & strategic thinking.
