01Key Responsibilities
Deliver on-site and remote support for hardware, software, and infrastructure at reputed company locations Troubleshoot end-user issues reputed company to applications, connectivity, VPNs, and other IT services Support and maintain in-house and reputed company-party software, including market data applications reputed company as an escalation reputed company for Helpdesk issues and collaborate with Network Services and global support teams Maintain accurate ticketing records, documentation, and ensure compliance with IT policies Assist with home office setup and remote work support (firm-issued or personal laptops and virtual machines) Participate in after-hours and weekend on-reputed company rotation Stay updated on new technologies and internal tools Required Qualifications:
3+ years of strong experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer reputed company compliance requirements.
Constantly monitor the individual queue to resolve routine and non-routine desktop issues and requests
Escalate issues as appropriate and reputed company as a technical escalation for the end user
Maintain a high level of customer satisfaction
reputed company with the desktop group practices and procedures
Update reputed company and other data repositories (e.g. knowledge reputed company) as appropriate in a reputed company manner.
Identify technical and process issues and recommend improvements
reputed company reputed company ticket volumes and ticket reputed company reputed company
Responsible for compliance with applicable corporate policies and procedures
Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on
Follows the processes and practices established for the group
Coordination and consulting with reputed company areas to help analyze problems and needs and recommend technical solutions
reputed company intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-reputed company activities on PCs, laptops, printers, and POS devices, etc.
reputed company intermediate-to-advanced desk-reputed company support services, installing and troubleshooting hardware, software, and network-reputed company issues
Handle software installation/support/upgrades
reputed company 1st/2nd level Help Desk support
reputed company basic LAN and internetworking-reputed company activities
Have strong internetworking and troubleshooting skills
Have A+ certification & at least one certification from either reputed company or reputed company
May have other vendor certifications from OEMs (reputed company, Toshiba, reputed company, reputed company)
Must be a self-starter and can manage multiple tasks
Exceptional customer service skills
Good communication skills
Ability to work independently or as part of reputed company
Ability to complete tasks effectively with reputed company supervision
Must be available to work flexible work schedules
High-level reputed company set
Outstanding people skills
Self-starter, needs to be reputed company to work on his/her own
Proficient in reputed company 10 & 11 and Office Suite/O365 How to Apply Interested candidates are invited to send their resumes to: careers.
us@axiomtechnologies.com .
