01Key Responsibilities
Deliver on-site and remote support for hardware, software, and infrastructure at branch locations Troubleshoot end-user issues related to applications, connectivity, VPNs, and other IT services Support and maintain in-house and third-party software, including market data applications Act as an escalation point for Helpdesk issues and collaborate with Network Services and global support teams Maintain accurate ticketing records, documentation, and ensure compliance with IT policies Assist with home office setup and remote work support (firm-issued or personal laptops and virtual machines) Participate in after-hours and weekend on-call rotation Stay updated on new technologies and internal tools Required Qualifications:
Minimum of 3 years of field support experience, preferably in a branch environment Experience supporting financial services clients is highly desirable Bachelor's degree or equivalent practical experience (3 years of progressive experience may be considered equivalent to 1 year of education) Strong troubleshooting skills with the ability to manage multiple tasks under pressure Familiarity with Microsoft Office Suite and general enterprise IT tools Excellent communication and interpersonal skills Must be authorized to work in the U.S. (visa sponsorship is not available at this time) Candidates must be local or willing to work on-site; travel to nearby branch offices may be required How to Apply Interested candidates are invited to send their resumes to: careers.us@axiomtechnologies.com
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