01Overview
Digital Customer Engagement Manager - SAP Basis + Project Management - PC3 We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. WHAT YOU'LL DO Support the adoption and on-the-ground delivery of key strategic initiatives; contribute to end-to-end project execution by coordinating with cross-functional teams, tracking progress against milestones, and helping ensure initiatives land with measurable impact. Identify opportunities for automation across delivery workflows and customer engagement processes; collaborate with technical teams to scope and pilot automation solutions that reduce manual effort and improve consistency. Contribute to identifying gaps in the current operating model and support improvements that increase effectiveness and strengthen cross-team integration; help translate findings into concrete action plans with clear owners and measurable outcomes. Support trusted relationships with PC3's suppliers and partners; liaise with Partner Management teams within GCO and SAP to help ensure alignment on expectations, facilitate issue resolution, and identify opportunities to deepen collaboration. WHAT YOU BRING Full-time Graduation or Master's university with good academic background. 57 years of overall SAP experience, with 2+ years in a customer-facing role (consulting, IT support, or IT services), including exposure to global organizational setups. Hands-on experience with SAP Basis, SAP S/4HANA, and cloud infrastructure (Azure/AWS) in the context of SAP greenfield and brownfield deployments; familiarity with GCO operations tools and automation (e.g. SPC, TIC) is a plus. Good project management skills with the ability to support planning, prioritization, and execution of initiatives; experience contributing to cross-functional workstreams, managing stakeholder communications, and tracking delivery timelines. Self-organized and results-driven; comfortable operating in a fast-paced environment across multiple time zones. Availability for global team meetings and active participation in global initiatives. Strong communication and presentation skillsboth internal and external; able to tailor messaging to diverse audiences including technical teams and partners; effective use of digital mediums to achieve high customer satisfaction. Analytical mindset with sound decision-making ability; experience supporting change initiatives and contributing to process improvement efforts. Proficiency with digital tools that enable business insights and reporting. WHERE YOU BELONG Global Cloud Operations is a business unit in the Customer Value Group board area focusing on processes, tools, infrastructure, and delivery for public and private cloud. At Global Cloud Operations, our mission is to ensure maximum value for every customer throughout their cloud journey by delivering exceptional E2E operational experience and seamless technical adoption. The Private Cloud Customer Center (PC3) is a global technical shared services center within SAP Global Cloud Operations, dedicated to managing service delivery at scale for GCO Customers. The digital Customer Engagement Manager (dCEM) plays a pivotal role in this unit, ensuring seamless adoption of RISE with SAP S/4HANA Cloud, Private Edition through a modern digital engagement delivery model. The dCEM drives innovative, standardized approaches to managed services delivery with an outstanding customer-facing focus, particularly in indirect business. Our business unit is growing rapidly. We are seeking professionals with diverse technical and customer engagement backgrounds to join our Centers of Expertise worldwide, where there are strong opportunities for growth and specialized skill development. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAPs .
