Digital Experience Manager

'-Develop the operating plan for the UI/UX team and set goals and KPI's '-Create storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas '-Develop visualisation of screens within a prototype framework and maintain documentation regarding style guidelines '-Design well thought-out user experience flows '-Report key performance indicators to the senior management '-Manage UI/UX support of multiple products in coordination with Product Manager '-Build page navigation buttons and search fields '-Identify and troubleshoot UX problems '-Adhere to the standards set by the bank, ensure consistency '-Act as the point for contact for the software development team to ensure understanding of the product design and expected behavior '-Coordinate, facilitate and execute user testing both to gather feedback to better update designs '-Capture and share best- practice knowledge amongst the team '-Facilitate employee training sessions on UI/UX designs, flows Secondary

'-Stay abreast with global market trends and competitor strategies in key markets '-Leverage in-house synergies through collaboration with internal stakeholders '-Create an environment that promotes collaborative learning and collective ownership of responsibilities Managerial & Leadership

'- Attract and retain best-in-class talent for key roles in their reporting structure Key Success Metrics: Portfolio Quality