01Overview
DescriptionWe are seeking a motivated individual to join our Direct Banking team in India. The ideal candidate will have 1-2 years of experience in banking or customer service, with a passion for delivering exceptional service to our clients.
ResponsibilitiesManage customer inquiries and provide product information related to direct banking services.Assist in the onboarding process of new customers and ensure a smooth transition to direct banking services.Handle customer complaints and resolve issues effectively to enhance customer satisfaction.Collaborate with cross-functional teams to improve service delivery and streamline processes.Conduct market research to identify new opportunities for direct banking services.
Skills and QualificationsBachelor's degree in Finance, Business Administration, or a related field.Strong communication and interpersonal skills.Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).Basic understanding of banking products and services.Ability to work under pressure and meet deadlines.Detail-oriented with strong analytical skills. .
