01Responsibilities
Site & Team Leadership:
Build, manage, and mentor a large, high-performing information technology team in Bengaluru, India (including managers and teams up to 100+ reports).
Responsible for budgetary, people development, and operational objectives of the Bengaluru IT team.
Lead, motivate, and develop high-performing teams within a time-sensitive and demanding environment, ensuring delivery against team KPIs and operational goals.
Drive creation of staffing plans, schedules, quality initiatives, process change (Lean/Six Sigma), and other initiatives to enable the team to meet and exceed performance targets.
Set and clarify requirements and expectations for direct reports, measure performance, provide feedback, and hold them accountable.
Foster positive employee relations, coach/mentor team members, and build leadership bench strength within the Bengaluru site.
Work closely with local support staff (HR, Finance, Facilities) to secure resources and address site-specific operational and personnel issues, escalating broader issues to relevant global partners.
Strategic & Collaborative Leadership:
Partner with global IT leadership and cross-functional business stakeholders to contribute to and execute company-wide IT strategy and capability roadmaps.
Effectively conveying strategic direction and technical information to all levels within the organization and senior leadership.
Collaborating with Global Business Owners and Process Leads to understand business needs, prioritize initiatives, and represent IT in relevant business forums (e.g., GBP forums, SteerCo meetings).
Enterprise Applications & SAP Domain Leadership:
Defining and driving the technology vision, strategy, and multi-year roadmap for key Enterprise Applications, with a significant focus on the SAP platform.
Acting as a functional and technical subject matter expert for designated Enterprise Applications, overseeing solution design, SAP architecture management, and delivery for domain-specific applications (e.g., S/4HANA, ECC, BW/4HANA, and integrated modules).
Leading global project execution within the Enterprise Applications portfolio (including projects over $1MN), ensuring successful delivery within defined scope, timeline, and budget, with a focus on SAP and related initiatives.
Managing relationships with key domain-specific vendors (e.g., SAP, hosting partners, and specialized system integrators), including overseeing SOWs, change requests, support, and enhancements.
Owning incident, problem, and request processes for designated applications (e.g., SAP modules and integrations), managing SLAs, and collaborating with Application Management Service providers.
Contributing to the definition and execution of the Digital Thread strategies as they relate to the integration of .
