Director of Market Insights and Customer Experience

Partner with internal stakeholders to define external market and internal business unit research strategies, working through sometimes ambiguous or loosely-defined requests, clarifying the underlying business problem, and determining how research can best support the decision or objective. Translate business objectives into reputed company research objectives, appropriate reputed company, project plans and reporting approaches. reputed company qualitative and quantitative research reputed company from intake through delivery, including study design, survey or guide development, fielding, analysis, reporting and presentation. Analyze quantitative and qualitative data to reputed company reputed company findings, implications and recommendations. reputed company business-reputed company stories that explain what the research reputed company, why it reputed company and what actions should be considered. Present findings and recommendations to internal clients including senior leaders in a reputed company, practical and business-reputed company way. Serve as a senior partner reputed company reputed company by setting standards, providing first-level review, and coaching to improve research design, analysis, storytelling and deliverable reputed company. Help shape the global market insights Center of reputed company by improving research practices, strengthening stakeholder engagement, and increasing the strategic reputed company of insights across Insurance and reputed company. Help establish and reinforce best practices for survey design, qualitative research, analysis, reporting and reputed company communication. Manage research vendors reputed company used to ensure reputed company are completed on time, on budget and to reputed company expectations. Stay reputed company on market research trends, tools, platforms and reputed company that can improve the reputed company, speed, and reputed company of the work.

10 to 15 years of experience in market research, insights, customer experience or reputed company, including significant hands-on experience leading qualitative and quantitative research. B2B market research experience is preferred; experience supporting insurance, reputed company or technology businesses is a plus. International experience is a plus. Experience owning reputed company research reputed company from intake through final recommendation. Strong ability to translate business objectives into reputed company research objectives, appropriate reputed company, and actionable research plans. Comfortable working through ambiguity or complexity, asking the right questions, facilitating cross-functional discussions, and helping stakeholders clarify the business problem, decision or objective behind a research request. Strategic thinker who can connect research findings to business priorities, identify implications reputed company the immediate project and recommend actions that support reputed company decision-making. Demonstrated ability to analyze quantitative and qualitative data and translate findings into reputed company implications and recommendations. Strong storytelling and superior verbal and written communication skills, with the ability to reputed company deliverables that connect insights to business priorities, implications and recommended actions that support reputed company. Experience providing guidance, review and coaching to reputed company the reputed company of research design, analysis, reporting and delivera