Director of Operations - Insurance Driven Home Service

** - Lead, support, and develop managers and team members across assigned departments - Ensure teams are trained on company values and expectations - Hold leaders accountable through clear metrics, coaching, and follow-through - Build a culture of excellence and pride in doing things the right way - Ensure daily actions prioritize client needs - Oversee day-to-day operations, revenue operations, and vendor relationships - Define and refine operational metrics for clarity and accountability - Identify and resolve operational bottlenecks proactively - Own coordinator capacity, coverage, and responsiveness - Lead and coach the AR team to meet performance standards - Maintain report and invoice accuracy and timeliness - Control vendor costs and maintain standards **

** - 10+ years of operations leadership experience in a service-based business - Experience leading multiple teams in complex environments - Strong analytical thinking and decisive action - Comfortable leading difficult conversations and driving accountability - Ability to define and utilize meaningful metrics for decision-making - Comfortable operating independently in a remote setting **Additional Details:** The compensation for this role includes a base salary of $120,000 with a quarterly bonus of up to 40% for exceptional performance. Benefits such as health insurance, paid time off, and professional development support are provided. The ideal candidate is someone who values ownership, cares about people and reputation, and takes pride in building strong teams and systems. This role is not suitable for first-time managers or individuals seeking immediate P&L ownership. It offers a clear growth path within the company, focusing on operational excellence rather than P&L ownership. While experience in environmental or testing services is a plus, it is not a requirement as the company values strong operators above niche experience. If you are an experienced operations leader looking to drive growth, accountability, and excellence, this role at Agency T might be the perfect fit for you. *Work Location: Remote* *Company: Agency T* *Salary: $120,000.00 - $130,000.00 per year* *Benefits:* - 401(k) - Dental insurance - Health insurance - Paid time off - Professional development assistance *Application Questions:* 1. What does your ideal role look like over the next 35 years, and what type of problems do you most want to be responsible for solving 2. Describe the most complex operations youve led. How did you manage performance day-to-day, what management approach did you take, and what were you ultimately accountable for 3. How would you describe yourself and/or tell us a joke 4. Please describe your experience working in home services (e.g., restoration, HVAC, plumbing, roofing, mitigation, inspections, insurance-driven work). Include the types of companies youve worked with and your role. *Apply To this Job* As an A-player operations leader at Agency T, you will have the opportunity to make a significant impact on the company, employees, and clients. Your role will involve leading people, removing friction, and scaling existing systems for optimal team performance. You will be responsible for managing, coaching, and holding individuals accountable while ensuring client satisfaction and upholding the company's reputation. **

** - Lead, support, and develop managers and team members across assigned departments - Ensure teams are trained on company values and expectations - Hold leaders accountable through clear metrics, coaching, and follow-through - Build a culture of excellence and pride in doing things the right way - Ensure daily actions prioritize client needs - Oversee day-to-day operations, revenue operations, and vendor relationships - Define and refine operational metrics for clarity and accountability - Identify and resolve operational bottlenecks proactively - Own coordinator capacity, coverage, and responsiveness - Lead and coach the AR team to meet performance standards - Maintain report and invoice accuracy and timeliness - Control vendor costs and maintain standards **

** - 10+ years of operations leadership experience in a service-based business - Experience leading multiple teams in complex environments - Strong analytical thinking and decisive action - Comfortable leading difficult conversations and driving accountability - Ability to define and utilize meaningful metrics for decision-making - Comfortable operati