01Overview
Head Global Capability Center (GCC) - India
Objective of the role:
The Head Global Business & Shared Services Center will provide strategic and operational leadership for our clients India Global Capability Center (GCC), a critical enabler of its global manufacturing operations. The role will lead a multi-functional shared services environment supporting IT, Finance, HR, Procurement, Customer Services, and other enterprise functions that directly enable global manufacturing plants, engineering, R&D, and supply chain operations.
The role carries overall responsibility for service delivery, operational governance, transformation, business continuity, process excellence, stakeholder management, and organizational growth across multiple locations, while positioning India as a strategic global capability hub supporting the organizations worldwide manufacturing footprint.
Key Responsibilities
1. Strategic Leadership & Site Management
Lead the India Global Business & IT Services Center as a strategic business entity.Provide leadership, direction, and governance across multiple plant locations.Establish a high-performance culture focused on accountability, collaboration, and continuous improvement.Drive execution of the long-term growth strategy for the India Global Capability Center.
2.Global Service Delivery Leadership
Ensure reliable end-to-end service delivery across:IT ServicesFinance & ControllingHuman ResourcesProcurement & Supply ChainCustomer ServicesOther Global Business Support FunctionsSupport multiple global manufacturing plants, R&D centers, corporate offices, and business units across the Group.Drive operational consistency, scalability, and service excellence across all functions
3.Multi-Site Operational Management
Oversee operations across multiple locations.Optimize resource utilization between locations.Eliminate duplication of activities.Ensure standardized operating practices across sites.
4.Process Governance & Operational Excellence
Establish end-to-end process ownership across global functions.Define governance frameworks, KPIs, SLAs, and performance metrics.Monitor operational performance and drive corrective actions where necessary.Ensure business continuity, operational resilience, and risk mitigation.
5.Transformation & Continuous Improvement
Lead enterprise-wide transformation initiatives.Standardize and harmonize global business processes.Drive Lean, Six Sigma, and Operational Excellence initiatives.Improve productivity, quality, cost efficiency, and customer experience.
6.Digital & Technology Enablement
Lead digital transformation programs leveraging:Artificial IntelligenceAutomationRobotics (RPA)Workflow optimizationAnalyticsSelf-service platformsPartner with global IT teams to enable technology-driven service improvements.
7.Governance, Compliance & Financial Stewardship
Ensure compliance with statutory, regulatory, audit, tax, and internal control requirements.Oversee budgeting, resource planning, and investment business cases.Support financial governance and business planning for the India entity.
8.Stakeholder Management
Build trusted relationships with senior leadership across:Global HeadquartersRegional Leadership TeamsBusiness UnitsManufacturing PlantsCIO / CFO / CHRO organizations, R&D CentersRepresent the India Global Business & IT Services Center in executive leadership forums.Influence global decision-making and strategic initiatives.
9.Customer & Service Excellence
Foster a customer-centric service culture.Measure internal customer satisfaction through structured Voice of Customer (VoC) mechanisms.Drive continuous improvements based on stakeholder feedback.Establish the India center as a benchmark for global service delivery.
10.Growth & Strategy
Should have experience:
Building 35 year roadmapsScaling organizationsExpanding service portfoliosBuilding new capabilitiesDriving organizational maturityEstablishing new service lines
Candidate Criteria:
20+ years of leadership experience in multinational organizations, with a strong background in Global Capability Centers (GCC), Global Business Services (GBS), or Shared Services.Proven experience in setting up, scaling, or transforming a Global Business & IT Services organization supporting IT, Finance, HR, Procurement, Customer Services, and other corporate functions.Demonstrated success in leading large cross-functional teams (3001,000+ employees) across multiple locations and global regions.Strong experience in global stakeholder management, collaborating with Headquarters, Regional Leadership, Executive Boards, C-level leaders, Manufacturing Plants, R&D Centers, and Business Units.Proven track record in digital transformation, automation, AI, process harmonization, operational excellence (Lean/Six Sigma), and continuous improvement, delivering measurable efficiency and productivity gains.Experience in outsourcing, insourcing, transition management, and managing
