01Overview
Summary
The Director, Site Operational Excellence & External Partner Management leads the integration of Operational Excellence, Site and Global Operations, and global External Partner Management (EPM) to deliver high-quality, compliant, and cost-effective solutions across internal and external networks.
This role drives site productivity and site and global operations, externalization strategy, and partnership governance, ensuring alignment with ARD/TRD global priorities, regulatory standards, and portfolio delivery objectives.
About The Role
Key Accountabilities
Operational Excellence & Site Performance
Define and execute site OpEx strategy aligned with ARD/TRD global objectivesDrive continuous improvement (Lean, data analytics, digital enablement) to enhance productivity and reduce cycle timesEstablish performance management systems (KPIs, dashboards, governance reviews)
Technical Operations Leadership
Provide strategic oversight of technical operations, analytical infrastructure, and service delivery (including instruments, samples, engineering, procurement, shipment)Ensure lifecycle management, reliability, and scalability of analytical capabilitiesBuild sustainable technical capabilities and future-ready operations
External Partner Management (EPM) & Network Strategy
Lead ARD externalization strategy, including partner selection, onboarding, and governanceDrive performance management of external partners through structured reviews and KPIsEnsure seamless integration of external partners into project delivery frameworksOptimize global partner network for cost, quality, and speed
Quality, Compliance & Risk Management
Ensure compliance with GMP, CFR 21, and Novartis quality standards across internal and external operationsAccountable for QMS, audits, deviations, and inspection readinessLead risk management for external partners and operational processes
Financial Stewardship & Value Delivery
Accountable for site Capex/Opex and external spend optimizationDrive value creation through strategic sourcing and makevsbuy decisionsEnable cost competitiveness while maintaining quality and timelines
Leadership & Organizational Impact
Lead and develop high-performing teams across operations and EPMFoster a culture of accountability, collaboration, and continuous improvementAct as a key member of Global ARD LTInfluence global stakeholders and drive enterprise-wide alignment
Minimum Requirement
Advanced degree (PhD / MSc) in Pharmaceutical Sciences, Chemistry, or related field18 - 20 years of extensive experience in R&D / Technical Operations with strategic mindsetProven leadership in Operational Excellence and continuous improvementSignificant experience managing external partners (CMOs/CROs)Strong understanding of GMP/QMS and regulatory frameworksDemonstrated success in leading global, cross-functional teamsExperience in managing lab operations setup.
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