Director/Senior Director - Revenue Assurance - Credit Control/Billing & Collection

As a seasoned professional in Billing, Credit Control, and Collections, your main responsibility will be to lead these functions at a national scale. You will drive process excellence, automation, and strong governance across receivables while managing key customer relationships and minimizing credit risk. Key responsibilities include: - Developing and implementing comprehensive billing strategies and procedures to ensure timely and efficient collection of outstanding payments from clients across the country. - Leading, managing, and mentoring a large team of professionals, providing guidance, training, and evaluation of performance to ensure the team meets targets and objectives. - Driving automation in various aspects of business such as Credit management, Billing, Dispute management, and Collection. - Monitoring and analyzing billing & Collection and dispute resolution performance metrics, aging reports, provisions, and bad debt ratios, and taking appropriate actions to improve overall efficiency. - Creating provisions, dealing with auditors, and collaborating with various internal teams and key customers. - Establishing and maintaining effective relationships with key customers, providing them with regular updates on outstanding balances, resolving issues, and negotiating payment terms and schedules. - Conducting regular reviews and assessments of credit limits and terms for customers, ensuring proper risk management and minimizing potential bad debt. - Preparing and presenting collection-related reports, analysis, and recommendations to senior management, highlighting trends, challenges, and opportunities. Preferred candidate qualifications: - Bachelor's degree in Finance, Accounting, Business Administration, or a related field. MBA or CA professional certifications. - Minimum of 10 years of experience in the field. - Process-oriented individual with the ability to drive changes. - Analytical mindset with the ability to interpret data, generate insights, and make data-driven decisions. - Excellent knowledge of Accounting, financial analysis, and experience in driving automation. - Strong negotiation and communication skills to interact effectively with internal stakeholders, customers, and external agencies. - Proficiency in using collection software, ERP systems, and Microsoft Office applications.