01Overview
Job Description: Job Overview
We are seeking a highly organised and self-motivated professional to join our Life & Health team as an Administrator Team Leader. In this role, you will provide leadership, guidance, and direction to a dedicated team, ensuring the achievement of key results and operational excellence.
Your responsibilities will include overseeing document indexing, imaging, quality audits, data entry and the review of Proof of Loss (POL), as well as processing policy documents and claims. You will play a critical role in handling sensitive files and processing essential documents to support our US operations.
This is an excellent opportunity for a proactive and detail-oriented individual looking to make an impact within a dynamic and collaborative environment.
Responsibilities & Duties*
We will start to build your skill set with the vision that you increase in competence across all activities in your role day to day but also broaden capacity across all administration areas.
People & Process Management:
Provide daily direction and communication to employees so that processes run in an efficient manner
Assist in developing clear and measurable performance criteria for all assigned team members and remain accountable to team output and contributions
Manage all established productivity and quality standards to meet or exceed goals by monitoring all productivity to ensure timely output
Act as primary resource for questions and support needs
Monitor and manage work queues and offer assistance when needed
Manage workflow requests and ensure they are processed efficiently throughout the working day
Provide coaching, feedback, performance management including and up to management of a performance improvement plan (PIP) and termination
Inbound Document Indexing & Verification:
Accurately and efficiently index inbound documents into document retention system
Use data entry to process information from documents to ensure accuracy
Classify, and index documents to correlating policyholder policies/claims
Understand and recognize relevant identifiers such as policy number, claim number, etc. to accurately and efficiently support all operational departments with incoming documents
Review and understand different document types, which included various legal documents
Respond promptly to internal and external customer needs and request for service assistance
Document and Phone Quality Audit:
Perform quality audits efficiently and effectively
Review calls to verify correct information was provided and call was properly documented
Reviewed completed inquiries to verify correct action was taken included follow up completed as necessary
Draft feedback in a coaching and positive manner
Policy Document Processing
Processing policy documents
Perform data entry of various types of documents
Identify and escalate issues in a timely manner
Claims Management and Claims Payment
Proof of Loss Document Evaluation and set-up for identified recertifications
Correct/Update provider information
Handle Failed Faxes
Process Payments
Quarterly and Year end evaluation of 1099s
Miscellaneous Duties:
Excellent oral communications skills must speak clearly and persuasively in positive or negative situations. Listens and gets clarification, responds well to questions, demonstrate group presentation skills, participates in meetings
Perform other duties and projects as assigned
Experience & Education*
This role would suit candidates who have experience of working in insurance and/or general office environment would be expected. Should be a graduate.
Team leader role 6 to 8 years.
Knowledge, Skill, ability
Collaboration
Decision Making Skills
Initiative
Oral Communication
Planning/Organizing
Quality
Written Communication
Knowledge of insurance and the insurance market
Excellent computer literacy with fast and accurate keyboard skills
Data inputting experience and good data integrity
The ability to work as part of a team
To take responsibility for your workload
Must .
