DescriptionWe are looking for enthusiastic and motivated individuals for the position of Domestic Voice Process. This role is ideal for freshers/entry-level candidates who are eager to start their career in customer service.
ResponsibilitiesHandle inbound and outbound calls for customer supportProvide information about products and services to customersResolve customer queries and complaints effectivelyMaintain accurate records of customer interactionsAchieve performance metrics and targets as set by managementCollaborate with team members to enhance customer satisfaction
Skills and QualificationsExcellent verbal communication skills in English and HindiStrong listening skills to understand customer needsBasic computer literacy and familiarity with CRM softwareAbility to work in a fast-paced environmentProblem-solving skills to address customer issuesTeam player with a positive attitudeFlexibility to work in shifts, including weekends and holidays
