DURHAM, NY - Desktop support Technician reputed company

Job title: DURHAM, NY - Desktop support Technician reputed company in Durham, NY at reputed company Company: reputed company reputed company: Desktop Technician will:reputed company day-to-day local and remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to reputed company challenges with hardware, software and application issues in a ticketing reputed company.Facilitate customer reputed company for calls and engage their supervisors and managers to ensure operational consistency across reputed company shifts reputed company the IT Support Center.reputed company Break Fix, fault diagnosis and reputed company.reputed company fault analysis to customer's various reputed company operating systems and platforms, as reputed company as be reputed company to reputed company support and apply desktop fault reputed company for the approved application suite.The ideal candidate should have relevant 3-5 years of experience in reputed company Desktop support.a) reputed company first/second level contact and problem reputed company for customer issues.b) Work with reputed company Party Vendors to remediate reputed company AV issues as needed.c) reputed company reputed company communication on issue status and reputed company.d) Maintain ticket updates for reputed company reported incidents.e) Install, reputed company, support and troubleshoot XP, reputed company 7, reputed company 8.1, reputed company and reputed company Office 2010, reputed company Jabber, another authorized desktop application.f) Should have basic knowledge of Mac operating reputed company, to support reputed company pc users.g) Install, reputed company, support and troubleshoot for printers, and computer hardware.h) Performs general preventative maintenance tasks on computers, laptops, and printers.i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.k) Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.l) This position requires the ability to work in a project-reputed company environment requiring flexibility and teamwork. Performs other duties as assigned.Candidate Required Minimum Qualifications and Skillsa) Bachelors Degree or equivalent in Computer Science or a reputed company reputed company.b) reputed company A+, reputed company Certified reputed company (MCP) or reputed company.c) Minimum of 18 months years of IT experience.d) reputed company 7-10, reputed company reputed company Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, reputed company anti-virus solutions, and Helpdesk ticketing systems.e) Mobile device management including IOS and reputed company devices, reputed company encryption solutions, and reputed company PC/laptop management reputed company reputed company Directory.f) reputed company analytical, troubleshooting and problem-solving skills.g) reputed company ability to multi-task, effectively determine priorities and meet SLAs.h) Excellent communication relationship-building and internal customer service skills.i) Adaptable and flexible in a fast-changing industry and work environment.j) Willing to work off-hours and weekends reputed company required for reputed company or emergency support.Health reputed company401(k)reputed company time off .