01Key Responsibilities
Manage and update the company website on WordPress.
Upload and manage product catalogues, product details, images, and pricing.
Make basic changes and updates to website content as required.
Manage the complete order flow, from order processing to dispatch and delivery.
Book couriers, coordinate shipments, and track deliveries.
Handle customer queries, feedback, and follow-ups professionally.
Coordinate with the sales team regarding orders, customers, and deliveries.
Manage returns, replacements, and other order-related issues.
Maintain accurate order and customer records using Excel/Google Sheets.
Coordinate with internal teams to ensure smooth day-to-day operations.
Identify and resolve basic website, catalogue, and order-related issues.
02Requirements
Basic to positive knowledge of WordPress and e-commerce operations.
Positive communication and customer-handling skills.
Basic knowledge of Excel/Google Sheets.
Ability to multitask and manage multiple orders/tasks.
Solid attention to detail and willingness to learn.
Previous experience in website management, e-commerce, customer support, or order operations will be an advantage.
Ideal Candidate: Someone who can independently handle the website, catalogue, orders, courier coordination, customers, and sales-team coordination on a daily basis. .
