01Overview
Description We are seeking enthusiastic individuals for the Email & Chat Support position based in Bangalore. This role is ideal for freshers or entry-level candidates who are looking to start their career in customer service and support. You will be responsible for assisting customers through email and chat platforms, ensuring their inquiries are addressed promptly and effectively.
Responsibilities Provide exceptional customer service via email and chat support. Resolve customer inquiries and issues in a timely and professional manner. Maintain a high level of product knowledge to assist customers effectively. Document customer interactions and feedback accurately in the system. Collaborate with team members and other departments to enhance customer experience. Follow up with customers to ensure their issues are resolved satisfactorily.
Skills and Qualifications Excellent written and verbal communication skills in English. Strong problem-solving abilities and attention to detail. Proficiency in using email and chat support tools. Basic knowledge of customer service principles and practices. Ability to work in a fast-paced environment and handle multiple tasks efficiently. Familiarity with CRM systems is a plus. A positive attitude and a passion for helping customers.
Job Title: Email & Chat support
Qualification : Any Graduate, degree
Year of passing : 2021-2026
Experience: Freshers
Shift : Rotational shift
Salary: 3Lpa to 4.5Lpa
Location: Bangalore, Chennai and Hyderabad
Requirement: Good communication & skills required
Interested Candidate Kindly Call Or What's App Srija HR - View phone number on foundit.in .
