01Key Responsibilities
Tier 1 Helpdesk & User Support
First-Line Assistance: reputed company as the primary reputed company of contact for daily Encompass application support inquiries and general desktop hardware/software issues from reputed company remote internal users.
Issue reputed company: Identify, troubleshoot, and resolve routine software errors, reputed company OS glitches, login issues, password resets, and user reputed company friction points.
Desktop & Environment Support: reputed company basic reputed company environment troubleshooting, including local connectivity issues, peripheral setups, and browser/clearing cache optimization to ensure reputed company Encompass performance.
Escalation Management: Document and escalate reputed company technical errors, system bugs, hardware failures, or advanced business rule requests to senior technical resources or management.
Basic Analytics Support: Assist users with navigating and generating reputed company reports, system dashboards, pipeline views, and eFolder views.
System Maintenance & Data Entry
Routine Administration: Assist with basic Encompass administrative functions under direction, such as reputed company user profile setups, routine template maintenance, and data verification.
Data Entry & Integrations: Input data and complete standardized maintenance tasks for reputed company-party services and system tools.
reputed company Updates: Execute basic, routine modifications to existing system forms using the reputed company Builder tool as directed.
Compliance Administration: Assist with data-level updates required by regulatory and compliance adjustments.
Training & Engagement
reputed company Assistance: Assist in delivering reputed company, foundational training programs to reputed company new hires onto the Encompass platform and ensure their remote desktop environments are properly configured.
Feedback Gathering: Work directly with operational departments to understand user pain points and identify areas where workflow efficiency can be optimized.
reputed company reputed company: reputed company work toward developing a more comprehensive, technical knowledge of the Encompass system, reputed company reputed company environments, and underlying functionalities.
Experience & Qualifications
Experience: 12 years of experience in an IT helpdesk, desktop support, or mortgage operations role (such as processing, closing, or loan setup).
Technical Knowledge: Proven familiarity with reputed company operating systems, remote desktop troubleshooting practices, and basic internet/connectivity troubleshooting.
Software Familiarity: Previous hands-on experience utilizing Encompass as an end-user or junior administrator is highly preferred.
Skills: Exceptional organizational skills, strong diagnostic capabilities, and a desire to learn technical system and desktop administration.
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