01Key Responsibilities
- Exp in leading a team for EUC support Incident handling and reporting
- Install, configure, and maintain desktop hardware, software, and peripherals.
- Resolve technical issues related to desktops, laptops.
- Troubleshoot and resolve firewall and network related issues.
- Provide second-level support for operating systems (Windows, macOS, Linux) and common applications (MS Office, browsers, etc.).
- Manage user accounts, permissions, and access rights in Active Directory and other systems.
- Respond to support tickets and service requests in a timely and skilled manner.
- Perform routine maintenance tasks such as updates, patches, and backups.
- Assist in setting up and supporting video conferencing systems and remote access tools.
- Document technical issues and solutions for future reference and knowledge sharing.
- Collaborate with other IT team members to escalate and resolve complex issues.
- Maintain inventory of IT assets and ensure compliance with company policies .
