01Key Responsibilities
- Network Management: Monitor and maintain client systems to ensure peak performance, security, and stability.
- Technology Experience: Demonstratable previous experience in supporting LAN/WAN/WLAN technologies, security and firewalls, and data centre switching.
- Change Management: Execute planned and BAU changes, patching and security updates within the client environments, following best practices.
- 24x7 Support: Be part of the on-call team to provide round-the-clock assistance.
- Incident Management: Leverage ITIL principles and ServiceNow for troubleshooting and resolving incidents.
- Collaboration: Partner with internal teams and external vendors to resolve issues quickly and maintain service continuity for our clients.
- Technical Documentation: Develop and maintain comprehensive documentation for client environments and solutions.
- Root-Cause Analysis: Conduct deep dives to resolve complex issues, providing long-term fixes.
- Service Development: Contribute to refining and standardizing Insights managed services solutions.
- Knowledge Transfer: Be part of a collaborative team, sharing knowledge and providing guidance to other technical team members.
Skills &
02Requirements
- You will be skilled and experienced in one (or more) areas of Networking, Security or Data Centre technologies.
- Provide support for multi-vendor platforms, including solutions from vendors such as Cisco, HP/Aruba, Palo Alto and Juniper,
- Proven track record in delivering Network Managed Services for at least 3 years, preferably within a Cisco partner environment.
- Valid industry certifications, such as Cisco CCNA/CCNP, HP/Aruba ACMA/ACMP and any additional Partner Specializations (eg Cisco Black Belt)-will be an added advantage
- Experience with network monitoring software and ITSM platforms like ServiceNow.
- Experience in providing 24x7 support services and participating in shifts and/or on-call to provide round-the-clock assistance to clients.
- Experience with onboarding and supporting new Managed Service and support clients.
- Strong organizational and time-management skills with the ability to handle multiple tickets and prioritize urgency.
- Problem-solver with an analytical mindset and a focus on root-cause resolution.
- Team player with excellent communication skills and the willingness to mentor and support colleagues.
- Team Leader Experience: any experience of managing and/or guiding technical support teams would be of interest
- Commitment to quality, ensuring the highest standards of service delivery.
- A desire for continuous learning and professional development, especially in cutting-edge technologies.
Insight at a Glance
- 14,000+ engaged teammates globally with operations in 25 countries across the globe.
- Received 35+ industry and partner awards in the past year
- $9.2 billion in revenue
- #20on Fortunes World'sBest Workplaces list
- #14 on Forbes World's Best Employers in IT 2023
- #23 on Forbes Best Employers for Women in IT- 2023
- $1.4M+ total charitable contributions in 2023 by Insight globally
Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions. .
