01Overview
About the Opportunity : Our client is looking to hire a senior Engineering & Technology Leader to build and lead the technology organisation for a rapidly evolving retail business.The role will be responsible for strengthening the company's technology architecture and engineering capabilities across customer experience, CRM, retail stores, e-commerce, enterprise systems, data and infrastructure.The ideal candidate will have strong experience in retail technology, with a demonstrated track record of building CRM/customer technology platforms and leading large-scale engineering teams and technology transformation.This is a hands-on strategic technology leadership role for someone who understands both retail business processes and modern technology architecture.What You Will Own : - Define and execute the overall technology and engineering roadmap aligned with business and retail priorities.- Build, scale and lead the engineering organisation across multiple technology functions.- Build / scale CRM and customer technology platforms covering customer acquisition, engagement, loyalty, retention and personalised experiences.- Develop technology capabilities connecting offline stores, e-commerce and customer journeys.- Lead architecture and implementation of key retail technology systems including : 1. CRM & Loyalty2. POS / Store Technology3. E-commerce platforms4. OMS / Order Management5. ERP / Enterprise Applications6. Inventory & Warehouse Technology7. Supply Chain Technology8. Customer Data / Analytics platforms9. Marketing Technology10. Payment & integration platforms- Drive omnichannel technology initiatives to create a seamless customer experience across physical stores and digital channels.- Build robust APIs, integrations and technology infrastructure connecting multiple retail systems.- Own cloud infrastructure, DevOps, reliability, scalability, cybersecurity and technology governance.- Establish strong engineering practices around architecture, development, testing, deployment and system reliability.- Use technology and data to improve customer lifetime value, retention, personalisation and retail productivity.- Partner closely with business, product, marketing, operations, supply chain and finance leadership.- Evaluate and manage technology vendors, platforms and strategic technology partners.- Drive technology modernisation, automation and reduction of legacy dependencies.- Build a high-performing engineering culture with strong technical leadership and execution discipline.Key Requirement CRM & Customer Technology : - A strong track record of building CRM technology in a retail / consumer environment is critical.- The candidate should have experience with some combination of : 1. Customer 360 - CRM - Loyalty - Personalisation - Marketing Automation - Customer Analytics - Omnichannel Engagement.- They should understand how technology can connect customer behaviour, transactions, stores, digital channels and marketing to create a unified customer experience. (ref:hirist.tech) .
