01Overview
As a Key Account Manager, you'll take charge of strategic enterprise accounts in GoComet, ensuring high-value client relationships, revenue growth, and exceptional service delivery. This is a customer-facing, quota-carrying role with immense growth potential.
Your Responsibilities Client Relationship Management Act as the primary point of contact for strategic U.S. enterprise clients. Build long-term, trust-based relationships by understanding client needs and ensuring satisfaction. Strategic Planning & Account Growth Develop and execute tailored account strategies to achieve revenue goals. Identify upsell and cross-sell opportunities to maximize client value. Customer Success Focus Drive client retention and satisfaction by ensuring timely communication, issue resolution, and delivering consistent service excellence. Revenue Ownership Meet or exceed quarterly/annual revenue targets through proactive account management and opportunity identification. Internal Collaboration Partner with sales, product, engineering, marketing, and support teams to create a unified approach to customer success and business outcomes. Reporting & Analytics Track account health, generate actionable insights, and report key metrics to stakeholders.
Use data to drive strategic account decisions. Contract Management Lead contract renewals and negotiations, ensuring win-win outcomes for clients and GoComet. Market & Competitive Insight Stay ahead of market trends, competitor offerings, and logistics innovations to offer valuable insights to clients.
Who You Are 58 years of experience in enterprise account management, customer success, or sales roles (preferably in SaaS or supply chain/logistics tech) Proven track record of hitting/exceeding revenue and customer satisfaction goals Excellent communication, negotiation, and interpersonal skills Self-starter with the ability to work independently in a remote-first team Strong analytical skills and a data-driven mindset U.S. work authorization required What We Offer Collaborative, innovative, and growth-focused team culture Comprehensive health insurance for employees & family Flexible working hours & remote work options Opportunity to work on cutting-edge technologies Professional development and upskilling support Regular team-building events, fun activities, and a vibrant workplace Join a global team making real-world impact in logistics .
