01Overview
Most enterprise renewal roles chain you to one product and one quota. This one does neither. You'll sell across a portfolio of enterprise software products learning each deeply enough to defend its value in front of a customer's decision-makers and you'll compress years of sales development into months because of it.
At Trilogy, we don't track how many deals you close or how many customers you lose. We track the quality of the work: whether your renewal calls were prepared, whether the customer left understanding their options, whether your emails actually moved the renewal forward. Compensation is guaranteed, not commission-driven. And you won't be discounting your way to a signature pricing isn't yours to negotiate. Your job is to make the value obvious.
You'll run renewal calls and customer correspondence for enterprise accounts, position AI capabilities, Platinum, and Prime, and guide customers through our Self-Serve Portal. AI is part of the work, not a talking point: you'll use it to prep opportunities, prioritize your inbox, and sharpen every email you send.
If you'd rather master a standardized, high-quality sales process than grind a quota, apply now.
What you will be doing
Running renewal sales calls with enterprise customers preparing from Salesforce opportunity data and AI-generated summaries of current and prior renewals, setting the agenda, following the call script and quality bar, and closing with a clear, agreed next action
Positioning AI features, Platinum, and Prime on their business merits, or guiding customers to the Self-Serve Portal to explore the content at their own pace
Writing customer emails that advance the renewal succinct, unambiguous, playbook- and template-compliant, and AI-enhanced
Working the Renewals Cadence end to end and keeping Salesforce opportunity records clean enough that a non-expert can read the renewal status at a glance
Raising internal action requests quotes, invoices, legal, support, escalations so customers never have to chase you for a promised follow-up
What you wont be doing
Hunting new logos or generating new leads
Negotiating prices or discounting to win a signature
Courtesy calls, relationship-building meetings, or happiness checks
Enterprise Renewals Executive key responsibilities
Own the quality of every renewal conversation and every customer email on your accounts: prepared calls, clearly understood options, actionable outcomes, and a Salesforce record that tells the truth. Your work is assessed against the renewal call quality bar and the AI Opp Cadence Checker report not a revenue target.
Basic Requirements
4+ years of experience in a CSM or account management role at a software/SaaS/Cloud products company serving Enterprise clients
Experience managing the entire renewal cycle client engagement, value proposition, negotiation, managing paper process, and closing deals worth $100K+
Full professional fluency in written and spoken English
Experience using AI tools in a professional setting
Must be able to work during U.S. business hours
Nice-to-have Requirements
Track record renewing complex, high-value B2B software (SaaS and on-prem) and related services with large enterprises
Experience selling multiple products across different verticals or business units
Comfort selling value-added services and premium tiers on business benefit rather than price
Hands-on use of ChatGPT or Claude to raise the quality and throughput of customer-facing work
About Trilogy
Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, innovating new technology, and incubating new businesses.
Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack.
Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career in leaps and bounds. .
