01Overview
Technical Delivery Leader Strategic Accounts | Narwal
Position: Technical Delivery Leader Strategic Accounts
Location: Remote (Bangalore, Hyderabad, Pune, Chennai preferred)
Employment: Full-Time
Reports To: Chief Delivery Officer
ABOUT NARWAL
Narwal is an AI-powered, outcome-focused solutions provider helping Fortune 500 enterprises accelerate AI, Data, and Quality Engineering transformation across five countries. Combining deep engineering expertise with proprietary AI-led accelerators and reusable IP, Narwal drives faster, higher-quality, lower-risk delivery.
Recognized on the Inc. 5000 and as a Great Place to Work, Narwal is redefining delivery moving beyond effort-based models toward scalable, AI-powered execution.
ROLE OVERVIEW
The Technical Delivery Leader owns end-to-end delivery, operational governance, customer success, talent scaling, and delivery-led growth for a strategic enterprise account. This role serves as the primary delivery owner and executive escalation point, ensuring high-quality execution, predictable delivery, and strong alignment between customer expectations and Narwal's delivery organization.
This is an ideal prospect for a leader who combines enterprise delivery expertise with customer engagement capability, operational rigor, commercial acumen, and the drive to thrive in a high-growth, transformation-focused environment. Just as important, this is a delivery-led-growth role: account mining, renewals, and expansion are earned through delivery excellence, trust, and customer satisfaction.
Technically conversant across AI, Data, and Quality Engineering, the Technical Delivery Leader leads customer conversations with credibility and partners closely with Narwal's Solutions organization knowing what to bring, what to ask, and how to draw the right IP, accelerators, and solution architecture into the account.
KEY RESPONSIBILITIES
Technical Delivery Ownership
- Own end-to-end Technical Delivery across programs, projects, and managed services;
ensure predictability, SLA adherence, quality, and customer satisfaction.
- Establish delivery governance through structured reviews, operational dashboards, risk tracking, and escalation management;
drive accountability across Delivery Managers, Leads, Architects, and teams.
- Ensure SOW readiness, transition planning, and operational preparedness including onboarding, access provisioning, and dependency management for seamless execution of new engagements.
- Make AI-native delivery the default operating model in the account drive AI-assisted and agentic engineering across the lifecycle (requirements to release) for materially faster, higher-quality, lower-cost delivery, with people and AI agents working together and AI autonomy expanded progressively as results earn it.
Client & Executive Stakeholder Management
- Build and maintain strong relationships with customer leadership, business stakeholders, and executive sponsors;
act as the primary accountability point for delivery and operational alignment.
- Lead governance reviews, steering committee discussions, and executive engagements;
manage escalations proactively while driving trust, transparency, and long-term partnership.
- Drive customer satisfaction, relationship maturity, and delivery-led account growth through executive sponsorship and strategic alignment on business outcomes.
Financial & Operational Management
- Own account-level financial governance: utilization, delivery margins, revenue realization, forecasting, and capacity planning;
support revenue growth through delivery excellence and customer confidence.
- Drive operational efficiency through optimized delivery models, automation adoption, resource utilization, and governance improvements;
partner with Finance onmargin optimization and performance improvement.
Delivery Governance, Risk & Compliance
- Establish scalable governance frameworks, KPI-driven reporting (RAG status, operational dashboards), and audit readiness;
ensure compliance with contractual obligations and internal governance standards.
- Proactively identify and mitigate delivery risks, staffing gaps, scope changes, and execution challenges;
drive delivery quality assurance mechanisms.
- Govern AI in delivery responsibly put the guardrails, quality gates, code review, and security and compliance controls in place so AI accelerates delivery without adding technical debt, vulnerabilities, or risk, backed by the structured inputs and engineering standards that keep AI output reliable and trustworthy.
Talent, Fulfillment & Capability Management
- Build and lead high-performing teams;
partner with Talent Acquisition for timely fulfillment of volume and niche skill demands; drive pipeline readiness, interview conversion, and onboarding effectiveness.
- Lead capability development, succession planning, cross-skilling, employee engagement, and leadership growth initiatives .
