01Overview
Role & responsibilities
ERP Implementation:
Participate in Complete ERP Implementation Projects
Understand Customer Business Processes and map them to iSuite ERP
Conduct Requirement gathering sessions with customers
Configure ERP modules as per Client requirements
Prepare Business Requirement Documents (BRD) and Functional Requirement Specifications (FRS)
Coordinate with Development team for the Customization requirements
Perform User Acceptance Testing (UAT)
Ensure successful ERP deployment and Go-live
Customer Support
Provide functional support to customers through phone, email, remote sessions, and onsite visits.
Troubleshoot ERP-related issues and provide timely resolutions.
Log, track, and close customer support tickets.
Coordinate with technical teams for bug fixes and enhancements.
Maintain Service Level Agreements (SLAs).
Training & Documentation
Conduct end-user and administrator training.
Prepare user manuals and training documents.
Develop Standard Operating Procedures (SOPs).
Assist customers during system adoption.
Business Process Consulting
Analyze existing business processes.
Recommend ERP best practices.
Identify opportunities for automation and workflow improvements.
Suggest process optimization using iSuite ERP features.
Preferred candidate profile
Functional Skills
ERP implementation experience
Business process analysis
Requirement gathering
Documentation
Customer handling
Functional testing
User training
Project coordination
Technical Knowledge (Preferred)
SQL queries
Microsoft SQL Server
Basic database concepts
API concepts
Reporting tools
Microsoft Excel
ERP workflows
Soft Skills
Excellent communication skills
Customer-focused attitude
Analytical thinking
Problem-solving ability
Team collaboration
Time management
Presentation skills
Willingness to travel
Responsibilities During Customer Lifecycle
Requirement gathering
Solution demonstration
Gap analysis
Configuration
Master data setup
User training
Go-live support
Hypercare support
AMC support
Enhancement management .
