01Key Responsibilities
Provide L1 support for Desktops, Laptops, Printers, iPads, and Mobile Devices
Troubleshoot Windows OS, MS Outlook, MS Teams, VPN, and standard enterprise applications
Perform password resets, account unlocking, and basic Active Directory tasks
Log, track, and resolve incidents service requests using ITSM tools (ServiceNow, Remedy, etc.)
Perform basic troubleshooting for LAN, Wi-Fi, and VPN issues
Coordinate with vendors/OEMs for hardware replacement and warranty support
Maintain asset tagging, tracking, and inventory updates
Provide remote and limited on-site support as required
Ensure adherence to SLA, TAT, and CSAT targets
Follow ITIL processes for incident, request, and escalation management
Windows OS, MS Office, Outlook, Teams
Desktop / Laptop / Printer Troubleshooting
Basic Networking: IP, DNS, LAN, VPN
Active Directory User Password Management
ITSM / Ticketing Tools
Asset Inventory Management
Required Skills:
Operating Systems: Windows OS
Applications: MS Office, MS Outlook, MS Teams
Hardware Support: Desktop, Laptop, Printer troubleshooting
Networking Basics: IP addressing, DNS, LAN, VPN
Directory Services: Active Directory user password management
Tools: ITSM / Ticketing tools (ServiceNow, Remedy, etc.)
Benefits:
Health insurance, paid time off, and professional development opportunities
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. .
