01Key Responsibilities
Provide onsite EUC and network smart hands support for incidents, service requests, and installations.
Perform break-fix, IMAC (Install, Move, Add, Change), and preventive maintenance activities.
Support network device installations such as routers, switches, access points, and cabling.
Handle hardware replacements, upgrades, and troubleshooting for end-user devices.
Collaborate with remote support and service desk teams to ensure timely resolution.
Maintain accurate logs of dispatch calls, asset details, and work completion reports.
Coordinate with vendors or third-party support teams when needed.
Ensure all activities adhere to client SLAs and ITIL processes.
Required Skills & Experience:
3 - 6 years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.
Solid knowledge of Windows OS, O365, Active Directory, and common desktop applications.
Basic understanding of network concepts (LAN/WAN, IP addressing, cabling, patching).
Hands-on with hardware troubleshooting (laptops, desktops, monitors, printers, peripherals).
Familiarity with ticketing tools like ServiceNow, Remedy, or similar.
Excellent communication and coordination skills.
Must have a valid drivers license and willingness to travel to client sites.
Preferred Qualifications:
ITIL Foundation certification preferred.
CompTIA A+ / N+ or equivalent vendor certifications (HP, Dell, Cisco) are an advantage.
Prior experience in Casual/on-demand support engagements.
Work Scope :
On-demand/Casual calls during business hours (may include after-hours/weekend support as per SLA).
Reporting: Regional Service Delivery Manager / Project Coordinator.
Location - Noida, Mumbai, Bangalore, Chennai .
