01Overview
Allianz Group is one of the world's leading insurers and asset managers - built on over a century of stability, expertise, and financial strength. Allianz Services is where that legacy meets the future. We deliver specialized services to clients within Allianz Group, powered by AI, advanced analytics, and a mindset that refuses to stand still. From core insurance operations to engineering and consulting services, we reimagine how insurance works. We don't support the business. Associate/Senior Associate Customer Service
Experience: 0 - 6 years
Excellent communication skill, Word, Excel and Outlook
The Associate Customer Service representative is responsible for delivering exceptional customer support through inbound calls and web-chat channels. The role involves assisting current and existing customers with insurance products, handling policy-related queries, supporting sales activities, and providing efficient after-sales service while ensuring a positive customer experience.
Handle inbound customer calls and web-chat interactions professionally and efficiently.
Assist prospective customers by providing product information, quotations, and support for motor and home insurance products.
Support sales activities by guiding customers through the policy purchase process using internal systems and underwriting guidelines.
Identify customer needs and provide appropriate solutions while maintaining service quality standards.
Deliver a positive and professional customer experience across all touchpoints.
Resolve customer queries efficiently while adhering to company policies and procedures.
Meet established service, quality, and productivity targets.
Participate in training programs and continuously update product and process knowledge.
Support a culture of continuous improvement and customer-centric service delivery.
Good working knowledge of Microsoft Word, Excel, and Outlook.
Ability to learn and use internal customer service and insurance systems effectively. .
