01Overview
Job Title: Customer Service Executive - Permanent Role with Fintech Company
We are seeking a Customer Service Executive to join our growing team! As a Customer Service Executive, you'll play an essential role in ensuring our customers have a positive experience by providing accurate and timely assistance via phone, email, and chat.
We are a fintech company that values its employees and offers a supportive work setting. Prospect for Growth: Many of our agents have advanced to become Team Leaders and Subject Matter Experts (SMEs). We believe in promoting from within and providing growth opportunities for our employees.
Birthday Off: We want to celebrate your special day! You'll get to take a day off on your birthday to enjoy it as you wish.
Learning Opportunities: Working with a fintech company provides plenty of opportunities to learn about current technologies, financial markets, and trends. Team Building and Outings: That's why we organize team-building events and outings every quarter. Shift Timing: 1.00 P.M IST, UK shift
Communicating with customers via phone, email, and chat; data entry in various platforms.
A Customer Service Representative is responsible for providing assistance, information, and support to customers regarding products or services.
Handle incoming calls, emails, or chat inquiries, maintain accurate records of customer/clients interactions
Strong communication skills, empathy, and the ability to navigate customer service platforms
Frontline support for the organization in providing quality service to the customers.
Providing information about products or services, take or enter details, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. .
