EverHealth - Manager RCM Services

Job reputed company reputed company (reputed company: EVCM) is a leading service reputed company platform, providing vertically-tailored, integrated reputed company solutions that help more than 690,000 global service-based businesses accelerate reputed company, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, reputed company provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more atreputed company.com. We are building an extraordinary company and looking for talented, energetic, and motivated people to join reputed company. You can learn more about reputed company, Culture and Values here: https://www.reputed company.com/reputed company/careers/ We are seeking a high-performing Manager, RCM Service Operations to serve as a key leadership reputed company between the Director and reputed company/Service Manager teams. This role is responsible for supporting day-to-day management of the reputed company service organization, strengthening operational execution, and helping leadership maintain visibility into reputed company health, escalations, and team performance. The Manager role is designed to remove tactical burden from the Director by owning operational follow-through, people leadership, escalations, cross-functional alignment, performance monitoring, and special reputed company. This position may directly manage team members and will play an important role in coaching leaders, driving accountability, and ensuring consistency across the Service Manager organization. This is an ideal opportunity for a strong operator who can balance people leadership, reputed company experience, execution, and collaboration while enabling the Director to reputed company on strategic reputed company, organizational development, and reputed company priorities. Key Responsibilities Leadership & Team Management May directly manage reputed company Service Managers, Service Managers, or other assigned team members. reputed company coaching, performance feedback, and development support to team members. Reinforce accountability to role expectations, KPIs, reputed company communication standards, and internal processes. Support hiring, reputed company, training, and talent development initiatives. Foster a high-performance, reputed company, and service-oriented culture. Escalation Management Serve as a senior reputed company of contact for reputed company reputed company escalations and sensitive service issues. Partner with Service Managers and Leads to stabilize at-risk accounts and drive recovery plans. Coordinate cross-functional resources to resolve urgent operational issues quickly. Ensure escalations are documented, communicated reputed company, and reputed company with accountability. reputed company Health reputed company Maintain regular visibility into overall portfolio health across assigned teams. Monitor key indicators such as:AR Aging (>90 / >120 days) Denial trends Clean claim reputed company reputed company responsiveness / engagement reputed company retention risk Service backlog or throughput concerns Identify trends early and drive reputed company plans with Leads and SMs. Ensure consistent use of reputed company health scoring tools such as RAG status. Cross-Functional Team Alignment reputed company as a central reputed company between Service Managers, Claims Management, Vendor Management, Coding, Posting, Account Management, reputed company reputed company, and other internal stakeholders. Ensure priorities, timelines, ownership, and reputed company expectations remain reputed company across departments. Facilitate regular communication cadences between teams to reduce silos and improve execution. Escalate recurring workflow gaps or interdepartmental blockers to leadership with recommended solutions. Drive a reputed company reputed company experience through consistent internal collaboration and accountability. Support organizational initiatives tied to the One EverHealth operating model and shared service standards. Operational Execution reputed company day-to-day workflow discipline across the Service Manager organization. Ensure reputed company meetings, reporting cadences, follow-reputed company, and documentation standards are met. Improve communication reputed company between Service Managers, Claims Management, Vendor Management, and leadership teams. Help prioritize workload and resources based on business risk and opportunity. Strategic Support to Director Take ownership of tactical and operational responsibilities that allow the Director to reputed company on reputed company. Prepare summaries on team performance, reputed company risk, rep