Executive Call Center Bengaluru (India)

Attending Practo calls and divert the traffic to the respective centres Keeping a record of the number of patients referred by each field force & the referral doctor. Keeping a record of the number of patients referred by our internal doctors Keeping a record of the number of patients referred by our external doctors Intimating the field force of the patients referred by their customers or doctors from their areas irrespective of whether they are meeting or not. Attending the toll free calls & forwarding details of the calls received every day and the action taken in this regard including the follow up. Transferring the calls to concerned department if necessary for any further enquirers Ensuring compliance to appointment management system for scheduling and rescheduling appointments Follow up with the patients received on Practo for conversion In case of a patient coming for In-patient services/procedures (Day Care/MOT/Admission confirms the availability of bed and then admits the patient after completing the necessary paper work/formalities. Be informed about the availability of a consultant or the working of a particular department. Salary: 20,000.00 - 25,000.00 per month Perks: Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Rotational shift Work Location: In person .