01Overview
Key Responsibilities
- Handle Kannada, Malayalam and Telugu collection calls with professionalism and empathy.
- Engage with customers effectively and follow up on overdue accounts.
- Track repayment commitments and update call dispositions accurately in the CRM system.
- Negotiate payment plans while maintaining high customer satisfaction.
- Achieve assigned collection and productivity targets.
- Adhere to collection processes, compliance guidelines, and quality standards.
- Coordinate with internal teams to resolve customer queries and account-related issues.
Required Skills & Qualifications
- Robust proficiency in Kannada/Malayalam/Telugu (Mandatory).
- Bachelor's degree in any discipline.
- 12 years of experience in Telecollections, Collections, or BPO Voice Process.
- Hands-on experience with Dialer/CRM systems.
- Basic knowledge of MS Excel.
- Excellent communication, negotiation, and customer handling skills.
- Ownership mindset, patience, professionalism, adaptability, and target orientation.
Job Types: Full-time, Permanent
Compensation: 15,000.00 - 22,000.00 per month
Benefits
- Health insurance
- Provident Fund
Application Question(s)
- Can you attend face to face interview this week
- What is your current take home salary
- Mention your current location
- Mention the languages you can speak fluently
Work Location: In person .
