Executive - Customer Experience

To drive operational excellence across the customer journey by managing customer experience initiatives, complaint resolution frameworks, process improvements, service quality, and customer engagement programs. The role ensures that customer feedback is translated into actionable insights, resulting in improved customer satisfaction, stronger store execution, and continuous process enhancement. Monitor and improve end-to-end customer experience across retail stores and service centres. Drive adherence to CX processes, SOPs, and service standards. Identify customer pain points and recommend operational improvements. Support the implementation of new CX initiatives across the network. .