01Overview
This role focuses on ensuring the accuracy, quality, and compliance of customer visit
details through comprehensive field audits. The responsibilities include conducting
in office customer verifications, cross-checking data with system records, and assessing
the effectiveness of collection interactions. The position involves preparing detailed
audit reports, identifying gaps, and recommending improvements. Additionally, the role
supports training initiatives to align collection agents with audit standards and company
policies, ensuring consistent and compliant field operations.
What We Expect From You
The primary responsibility of this role is to conduct thorough field audits to ensure the
accuracy and quality of customer visit details recorded by our collection agents.
Field Visits: Regularly visit customer locations to verify the accuracy of information recorded by
collection agents, including customer contact details, visit dates, and outcomes.
Data Verification: Cross-reference field visit data with the information captured in our system to
identify discrepancies and inconsistencies.
Quality Assessment: Evaluate the quality of customer interactions and the
effectiveness of collection efforts.
Reporting: Prepare detailed audit reports that highlight findings, recommendations,
and areas for improvement.
Training: Assist in developing training materials and conducting training sessions for collection
agents to enhance their understanding of audit standards and best practices.
Compliance: Ensure adherence to company policies, procedures, and regulatory requirements
Must Haves
Proven experience in field auditing or a related role (preferred)
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Proficiency in using computers and relevant software (e.g., CRM systems, data
analysis tools)
Ability to work independently and as part of a team
Valid driver's license and reliable transportation
Experience in the collections industry (preferred)
Knowledge of relevant regulatory requirements (preferred)
Familiarity with geographic territories where audits will be conducted
(preferred) .
