Executive Manager Central Operations Pune

Key Responsibilities Manage day to day central operations activities like customer communications data, Critical communication tracking, Compliance, large scale data management and documentation Data Analysis & MIS Reporting Manage other NBFC operations & reconciliation activities Monitor service and process quality of front end & back-end operations Monitor and control the CRM out of TAT cases Manage process compliances through stringent control measures RCAs of the processes / Improvements thru RCAs SPOC for all customer Communications (Text/Voice) for all departments Co-ordination/Negotiations/Bill payments of vendors .