01Overview
External Job Description
Job Purpose
The position is that of frontline technical personnel who would primarily be responsible for supporting the sale of
waterproofing products in defined geography by providing products trainings and briefings for all stakeholders, ensuring
quality during application process and handling complaints thereby, assisting in achieving overall business objectives
Business Responsibility Areas
(Please detail out at least 8-10 responsibility areas) Key Performance Indicators
Business objective
Provide assistance to frontline sales workforce in Retail by means of creating
awareness on water proofing product features and selling points
Assist sales team in handling customer complaints, product warranty queries
related to assigned range of Products Product Training
Identify and train painting applicators as well as non-painting applicators like
Masons, Civil Contractors etc. on practical application of waterproofing products
at regular intervals
Maintain and update training records of trained applicators in the portal and
measure the impact of the training through lead conversions
Brief frontend sales team in Retail, Projects and Services on the range of
waterproofing products and its technical specifications Contractor
Management
Identify set of key waterproofing contractors of the Region and prepare a plan
to engage the contractors by means product trainings and activations
Provide support in office support to top waterproofing contractors to build their
confidence on products usage on their sites
Adherence to product
training plan for
stakeholders
Product Technical
assistance as per scope
for sales support
Resolution of complaints
as per
defined timelines
Showcase the strength of APL products vis--vis other offerings in the market
during stakeholder meets and events
Ensure participation of contractors in schemes floated around various products
Market Intelligence
Provide assistance to Marketing function and Researc .
