01Requirements
Education
Graduation.
Experience
Relevant experience in Workforce Management, Real-Time Analysis, WFM/RTA, or a related contact center analytics function.
Skills & Competencies
Strong analytical and problem-solving skills.
Ability to interpret real-time performance metrics and operational data.
Strong attention to detail.
Ability to make timely, data-driven decisions.
Good understanding of workforce management and real-time operational concepts.
Ability to work with dashboards, reports, and performance metrics.
Strong communication and coordination skills.
Ability to work effectively in a fast-paced, metric-driven environment.
Good proficiency in Microsoft Office tools, particularly Excel.
Work Details
Location: Kolkata, India
Work Mode: Work From Office (WFO)
Why Join Fusion CX
WFM & RTA is where operational data becomes immediate action. Fusion CXs current WFM and RTA function focuses on balancing demand and resources through forecasting, scheduling, and live analytics, while its Kolkata RTA roles emphasize real-time monitoring, intraday performance management, reporting, and coordination with Operations and workforce planners. For professionals seeking WFM or Real-Time Analyst roles in Kolkata, this role offers the opportunity to develop practical expertise in live operational analysis, workforce coordination, and performance management within a global CX organization.
What Youll Gain
Hands-on exposure to real-time workforce management.
Experience working with live operational performance data.
Stronger skills in intraday analysis and operational decision-making.
Exposure to workforce planning and operational coordination.
Experience working with dashboards, reports, and performance metrics.
A deeper understanding of how staffing and performance decisions influence service delivery.
Opportunity to build a long-term career within Fusion CXs WFM and RTA function.
Apply Today
If you are searching for WFM jobs in Kolkata, Real-Time Analyst jobs in Kolkata, Workforce Management Executive jobs, or RTA careers, bring your analytical thinking, attention to detail, and ability to act decisively to Fusion CX. Apply today and join the team that keeps workforce performance moving in the right direction. .
