01Overview
At careerzynith, we're revolutionizing the world of AI and data science by empowering organizations to harness the power of analytics, AI/ML, and Gen AI. As a Customer Success Engineer (CSE) within our Solutions Engineering team, you'll play a pivotal role in helping our Emerging Enterprise customers unlock meaningful outcomes with our Universal AI Platform. If you're passionate about delivering exceptional customer experiences, driving business growth, and staying at the forefront of data science trends, we invite you to join our dynamic team in France. About careerzynith careerzynith is the Universal AI Platform, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Our platform provides no-, low-, and full-code capabilities, meeting teams where they are today and allowing them to begin building with AI using their existing skills and knowledge. With a focus on delivering Customer Success, we're committed to helping our customers achieve their business goals through innovative solutions, expert guidance, and unparalleled support. Your Impact as a Customer Success Engineer As a CSE, you'll be the primary point of contact for our Emerging Enterprise customers, working closely with them to ensure successful adoption and utilization of our platform. Your technical expertise, consultative approach, and passion for delivering exceptional customer experiences will make a significant impact on our customers' success.
Key responsibilitiesinclude: * Collaborating with customers to understand their business needs, use cases, and outcomes, and guiding their success with careerzynith's products and services * Developing and executing customized onboarding plans, training programs, and enablement initiatives to increase user adoption, retention, and satisfaction * Providing expert guidance on best practices within the careerzynith platform, leveraging your deep knowledge of our products and services * Partnering with cross-functional teams, including Account Executives, Sales Engineers, and Professional Services, to accelerate end-user adoption and drive business growth * Establishing regular touchpoints with customers to advise users on using careerzynith for their specific business needs and identifying opportunities for expansion * Documenting and sharing adoption status and key information to inform internal forecasting and renewal * Collaborating with other careerzynith functions on capturing and sharing customer stories publicly What You'll Need to Succeed To excel in this role, you'll require: * Minimum of two years of experience in sales engineering, customer success management, technical or solutions consulting, post-sales technical delivery, or data science roles with a proven track record of customer trust and satisfaction * Strong written and oral presentation skills, capable of engaging both business and technical stakeholders * Strong analytical and problem-solving skills, with the ability to navigate ambiguity and build consensus * Experience in building and operating communities of practice, with a knack for public speaking and engaging with all levels of customer teams * Ability to tailor messaging to personas with varying levels of technical acumen, including no-code and high-code users * Dataiku advanced designer, Snowflake SnowPro Core, and Databricks Business Analyst certifications preferred (not required) What Will Make You Stand Out To take your career to the next level, you'll need: * Never-ending intellectual curiosity, with a detail-oriented and analytical approach * Hands-on experience with data storage and computing infrastructure (SQL, Kubernetes, etc.) and proficiency with Python, R, SQL (useful but not required) * Passion for technology, the data and analytics space, and enjoyment learning new solutions, features, and functionalities, translating these into business value for customers * Experience in Analytics/AI or other enterprise software (preferred but not required) * Experience in technical pre-sales or post-sales, preferably in a high-growth environment (preferred but not required) Career Growth Opportunities and Learning Benefits At careerzynith, we're committed to your growth and development. As a CSE, you'll have access to: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities to work on high-impact projects and contribute to the success of our customers * Collaborative and dynamic team environment, with a focus on innovation and customer satisfaction * Flexible work arrangements, including remote work options and a generous PTO policy * Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and more Work Environment and Company Culture careerzynith is a vibrant and inclusive workplace, with a strong focus on diversity, equity, and incl .
