01Key Responsibilities
**
* Complete inbound work in an omnichannel support environment, with a focus on phone calls but also including emails, customer tasks, live chats, and other channels
* Independently complete administrative tasks according to standard operating procedures, including:
+ Scheduling and rescheduling customer appointments
+ Processing order cancellations, returns, and warranties
+ Providing customers with shipping and order statuses
+ Placing orders for additional supplies
* Develop and maintain a working knowledge of our products to provide Level 1 Product Support information to customers
* Properly address and route customers' support needs, including complaints, leveraging a proficient and current understanding of arenaflex services
* Contribute to a larger team; meet department performance KPIs and productivity benchmarks, and adhere to expectations regarding time and attendance
* Ensure our customers' privacy and security; follow policies and procedures related to customer verification, data security, and other compliance requirements
* Act as an ambassador of the arenaflex culture by embodying our values in each internal and external interaction
**What You'll Bring:**
* 1+ years of previous experience working in a high-volume call center environment or providing remote (phone/video) customer support
* Strong written and verbal communication skills, delivered with a friendly and professional tone
* Demonstrated ability to effectively de-escalate and preempt frustration in customer interactions, fostering positive experiences and resolutions
* Intermediate to advanced computer skill proficiency and familiarity working with support software; Salesforce experience a plus
* Comfort working independently and efficiently in a fast-paced, high-touch support environment
* Strong written and verbal communication skills; ability to read, write, speak, and comprehend English effectively to assist customers via phone, video call, cases, real-time chats, and emails
* Ability to work one of the following schedules. Please indicate your 1st and 2nd preference within your application:
+ A: Sunday: 10am - 6pm (ET), Mon, Tue, Thu, Fri: 8am - 4pm (ET); OFF: Wednesday & Saturday
+ B: Saturday: 10am - 6pm (ET); Mon, Tue, Wed, Fri: 8am - 4pm (ET); OFF: Sunday & Thursday
+ C: Saturday & Sunday: 10am - 6pm (ET), Mon, Tue, Fri: 8am - 4pm (ET); OFF Wednesday & Thursday
+ D: Monday - Friday: 8am - 4pm (ET); OFF Saturday & Sunday
**A Sneak Peek at Our Benefits:**
* You're worth it. Our compensation is competitive ($20.00 to $24.00 per hour), and our 401k plan includes a 4% match.
* Take care of yourself and your loved ones. We offer excellent medical, vision, and dental insurance and contribute generously to it. Adding a new member to your family We also provide 12-weeks paid parental leave.
* Fill that well! Whether you check out America's natural treasures or just veg out on your couch, enjoy your paid time off. We encourage time off.
* Be well! arenaflex offers a monthly wellness stipend to support you in prioritizing self-care - covering anything from gym memberships and fitness equipment to vitamins and spa visits.
**Why Join arenaflex **
* arenaflex is an equal opportunity employer and participates in E-Verify. If you receive an offer of employment from arenaflex, you will need to go through the E-Verify process of digital verification of your employment authorization documents as provided on the Form I-9. Participation in E-Verify does not limit .
