**Experienced Full Stack Risk Management Director Customer Risk and

At arenaflex, we're committed to helping our customers move forward by providing innovative financial solutions and exceptional customer service. As a leader in the financial industry, we're dedicated to fostering a culture of excellence, integrity, and teamwork. We're seeking an experienced and skilled Full Stack Risk Management Director Customer Risk and Compliance to join our team and help us achieve our goals. **About arenaflex** arenaflex is a trusted financial partner with a rich history of steady growth and community involvement. Our commitment to helping our customers and team members succeed is at the heart of everything we do. We're known for combining personal relationships with forward-thinking solutions, and we're dedicated to maintaining the highest standards of integrity, excellence, and customer satisfaction. **Job Summary** As a Full Stack Risk Management Director Customer Risk and Compliance, you'll play a critical role in supporting arenaflex's enterprise-wide Bank Secrecy Act (BSA)/Anti-Money Laundering (AML) Program. You'll be responsible for ensuring compliance with regulatory requirements related to customer onboarding, initial and ongoing monitoring, and review of high-risk customer relationships. Your expertise will help identify high-risk customers and relationships, review and document high-risk activity, and maintain expertise in all industry segments, product types, and services considered high-risk from a BSA/AML perspective. **Key Responsibilities** * Design and implement BSA/AML-related customer risk program elements to support the identification and oversight of higher-risk activities throughout the company * Maintain expertise in all industry segments, product types, and services generally considered high-risk from a BSA/AML perspective * Manage the unit workflow and ensure duties of staff are performed as expected; conduct periodic quality control reviews to ensure high-risk reviews are properly documented and unusual activity referrals are generated as warranted * Collaborate with colleagues across the company, including the FIU management team, to protect arenaflex's interests and advise business lines on BSA/AML risk mitigation strategies * Develop tools and methodologies to analyze, assess, and monitor customer risk, contribute to key regulatory initiatives, and report on customer risk exposures and metrics to enable informed and strategic decision-making * Maintain working knowledge of correspondent banking, including Wolfsberg and FATF oversight and monitoring requirements as applicable; manage the monitoring of downstream bank customer activity to ensure appropriate risk classification, oversight, and identification of unusual activity * Monitor the regulatory environment and industry trends to stay abreast of emerging risk * Identify, track, risk classify, and review all relationships/accounts designated by arenaflex as high or potentially higher risk, as defined by regulatory guidance, the bank's risk assessment, and/or policy * Maintain records related to all higher-risk groups for use in assessing risk and required regulatory reporting * Perform upfront due diligence and continued oversight of complex high-risk relationships * Ensure performance of risk-based periodic reviews of high-risk relationships * Develop, implement, and maintain written procedures to support the functions performed in the Customer Risk unit * Manage, in collaboration with the FIU Systems and Technology unit, the Customer Risk elements of the bank's transaction monitoring platform * Process requests for information related to audits and examinations * Prepare and deliver training materials to impacted staff as needed or assigned * Assist in projects as may be assigned related to BSA/AML and OFAC * Act as a technical resource for various business lines for matters pertaining to higher-risk activities, industries, customers, and relationships * Escalate activity that meets the established criteria for investigating suspected fraudulent or problem accounts * Maintain proficiency in all aspects of BSA/AML compliance * Adhere to all provisions of arenaflex policies and procedures, including the confidentiality policy, code of ethics, and BSA/AML/OFAC policies and procedures **Essential Qualifications** * Bachelor's degree preferred * Minimum 7-10 years of related senior-level BSA/AML experience in the financial services industry; preference given to experience in a mid-size tier or larger financial institution * Experience managing people and projects * Experience conducting investigations and enhanced due diligence at an advanced level * Extensive experience with complex commercial structures * Experience with private capital, payments, trade finance, international banking a plus * Experience monitoring, reviewing, and analyzing account activity in order to identify unusual or suspicious activity * Certifications/Specific Knowledge: + Certified Anti-Money Laundering Specialist (C