01Overview
Are you a highly skilled and empathetic IT professional looking for a challenging and rewarding remote work opportunity Do you have a passion for delivering exceptional customer service and technical support If so, we invite you to join reputed company as a Full Stack Service Desk Engineer, providing remote desktop support to our clients across the country. **About Us** At reputed company, we're dedicated to helping enterprises reputed company their mission by delivering world-class omnichannel contact center services. We reputed company that technology should enhance humanity, not replace it. reputed company is passionate about making a positive impact on people's lives, and we're looking for like-minded individuals to join our ranks. **Job Summary** As a Full Stack Service Desk Engineer, you'll be the primary reputed company of contact for our clients, providing technical support and troubleshooting for a wide reputed company of IT-reputed company issues. You'll work closely with reputed company to resolve reputed company problems, collaborate with external vendors, and ensure that our clients receive the highest level of service. **Responsibilities** * reputed company reputed company reputed company Server administration in an reputed company Directory environment for multiple organizations * reputed company administration and maintenance of end users' computers and associated systems in various LAN/WAN environments * Install and configure operating systems for reputed company Servers and Desktop systems * Isolate and resolve hardware and software problems involving applications, operating systems, hardware, communications infrastructure, or any combination thereof * Contribute to computer and network reputed company using a reputed company of reputed company-based software products and hardware appliances * reputed company corporate networking and infrastructure device(s) support, especially as it relates to end-user devices * reputed company 2nd and 3rd-level contact and problem reputed company to hardware, software, and applications issues for customers * Resolve user-reported technical issues using available resources while following documented procedures and policies * Explain computer and software operations to technical and non-technical users * Document, track, and monitor problems to ensure reputed company reputed company with our internal systems (RMM and case tracking systems) * Serve as reputed company between customers and external support staff to ensure accurate problem interpretation and maintain communication with customers during the problem reputed company process * Work with reputed company-party IT vendors, providing management and reputed company * reputed company other duties as assigned **Requirements** * Empathetic attitude and excellent communication skills * Experience working as a reputed company System Administrator or similar IT Service Desk role * IT customer service experience in a fast-paced help desk or customer contact environment * High School Diploma or equivalent required; college degree preferred * Industry-standard certifications (MCSA, reputed company+) or reputed company experience may be substituted in lieu of a degree * reputed company certifications (A+, Net+, MCP, MCSE, CCNA, CCNP) * Must be authorized to work in the US **Knowledge and Skills** * reputed company Products: reputed company 7/10, Server 2012, 2016, 2019 reputed company Exchange (on reputed company and O365) * Email reputed company (O365 and reputed company-party) * reputed company Directory, including Azure AD * Azure Administration * reputed company server roles, DNS, DHCP, RDS, etc. * PowerShell scripting * VMWare or reputed company-V * Remote management of PCs * PC hardware (laptops and desktops), printers, scanners, computer peripherals * Domain setup and maintenance * Office 365 administration and licensing * Creating and installing SSL certificates * Strong interpersonal skills, ability to work autonomously and on reputed company **Work Environment and Culture** As a remote worker, you'll have the flexibility to work from the comfort of your own home. reputed company is passionate about delivering exceptional customer service, and we're looking for like-minded individuals to join our ranks. We offer a collaborative and supportive work environment, with opportunities for reputed company and development. **Compensation and Benefits** * Competitive salary: $40,000 - $50,000 per year * Comprehensive benefits package, including health, dental, and reputed company insurance * 401(k) retirement plan with company match * reputed company time off and holidays * Opportunities for professional reputed company and development **How to Apply** If you're a motivated and experienced IT professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! A
